Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!
How to Order Lottery Tickets
Troubleshooting
I can’t remember my username and/or password. What do I do?
If you have forgotten your password, you can retrieve it through this automated link. However, if you do not receive your password to your private email, there may be a problem with your email address. If you have any problems logging in, please contact our Customer Service team.
Your username was assigned when you signed up at our site and it is not necessary to retrieve it for your continued play at theLotter Colorado.
I never received my email confirmation. Has my ticket entered the draw?
There are several ways to confirm your participation in a draw: first, check for a confirmation under 'My Account.' Next, ensure your account settings allow activity emails in the 'Preferences' section. If you still don’t see the email, be sure to check your spam or junk folder.