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Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!
Registration & Account
How is the age of a customer verified during the registration process?
Individuals under the age of 18 are prohibited from registering an account and/or using our services. In order to adhere to state regulatory requirements, we are required to use a 3rd party supplier to collect personal information such as customers’ birthdates to ensure that they are over the age of 18.
How do I change my password?
To change your password, please visit the Personal Details area on our desktop site, list your existing password and your choice for a new password. Please note that your password must have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. ! * < > $ # % ^ & ( ) + / | ` ~ . , = are invalid characters.
If you have forgotten your password, please click here.
Where can I view a summary of all my transactions on the site?
You can see a complete summary of your entries, deposits, withdrawals, and wins when you visit and wins when you visit the My Account area. Please note, if you wish to see transactions from the past, click the Search icon and select the period of time you wish to view. You can find additional information by clicking on the relevant transaction’s row.
How to Order Lottery Tickets
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