Frequently Asked Questions
Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!
How to Order Lottery Tickets
Lottery Courier Service
Will I be able to see a copy of my ticket before the draw?
theLotter Colorado makes every effort to ensure that you will be able to view your scanned ticket in your account prior to the draw.
In the unlikely event that we are unable to fulfill your ticket order due to technical difficulty or circumstances beyond our control, the ticket will be cancelled and refunded to your account. We will do our best to notify you of this situation before the lottery draw takes place.
Where is my actual ticket located?
Your ticket will be securely stored at the theLotter Colorado local office which handled its purchase. The ticket will be stored in a safe vault there, and a scanned copy will be visible in your account on the site. Please visit My Account and select the relevant row to view your ticket online.
How do I know the ticket you purchased belongs to me?
When you order a lottery ticket at theLotter Colorado, you receive three proofs of purchase establishing your legal right to the ticket and the prize if you win: a confirmation email; the participation information stored in your account; and a copy of the scanned ticket with your unique number selection displayed in My Account.